Computer Use
Your Claims Adjusters Are Spending 40% of Their Day on Data Entry. Not Claims. Data Entry.
Coasty's computer use agent processes 100+ insurance claims daily. Cut manual processing from 70 min to seconds. 82% OSWorld. Try free at coasty.ai.
The average insurance claim takes 70 minutes to process manually. Your adjusters are copying policy numbers from one system, pasting them into another, pulling up PDFs, cross-referencing coverage tables, logging notes in a CRM that was built before smartphones existed, and then doing it again for the next claim. And the next. And the one after that. Studies put the cost of processing a single claim manually at around $500. With initial submission error rates hitting 40%, a huge chunk of those claims bounce back and the whole painful loop starts over. That's not a workflow. That's a tax on your entire operation. Deloitte estimates insurers are leaving up to $160 billion on the table by not automating properly. The reason most haven't? The tools that existed before now were either too rigid, too brittle, or too expensive to deploy. That changed.
How Coasty's Computer Use Agent Handles This
Coasty is a computer use agent, meaning it sees your screen and operates your actual software the same way a human does, without APIs, without custom integrations, without a six-month implementation project. It logs into your claims management system, reads incoming claim documents, extracts the relevant data, validates it against policy records, flags discrepancies, fills in the required fields, and moves the claim to the next stage. All of it. On your existing tools. A task that took a trained adjuster 70 minutes gets done in under two minutes. At 100+ claims per day, that's the equivalent of hiring a full team of adjusters who never call in sick, never fat-finger a policy number, and never need retraining when you switch systems. Coasty scored 82% on the OSWorld benchmark, the toughest real-world test for computer use agents, making it the highest-performing agent of its kind. That score matters because insurance workflows are messy. Multiple tabs, legacy portals, scanned PDFs, dropdown menus from 2009. Coasty handles all of it.
Why This Beats Everything Else
- ●RPA bots break the moment someone moves a button or renames a field. Coasty reads the screen visually, so a UI update in your claims portal doesn't take down your entire automation pipeline at 2am before a Monday rush.
- ●Manual processing carries a 40% initial error rate on submissions. Coasty cross-checks every field before submitting, catching the mismatches that cause denials, rework, and compliance headaches before they happen.
- ●Traditional automation requires APIs or custom connectors. Coasty works on any software your team already uses, including the 20-year-old policy management system nobody wants to touch but everyone depends on.
- ●Your adjusters are spending 40% of their time on data handling instead of actual claims judgment. Coasty takes the data work off their plate entirely, so your best people spend their hours on complex cases that actually need a human brain.
Manual claims processing costs an average of $500 per claim. AI-powered computer use brings that below $1.50. If you're processing 50,000 claims a year, that's $24.9 million sitting on the table.
Real Results
When insurers put a computer use agent on their claims intake workflow, the first thing that happens is the backlog shrinks. Fast. Claims that used to sit in a queue for days because adjusters were buried in data entry get processed same-day. Error-driven denials drop because the agent validates before submitting, not after. The second thing that happens is adjuster morale actually improves. Nobody went into insurance to copy-paste policy numbers for four hours a day. When that work disappears, the people who are left are doing the work they were actually hired to do: evaluating complex claims, handling edge cases, talking to customers. One operation running Coasty at 100+ claims per day found they could reassign two full-time data entry roles to higher-value work within the first month, without layoffs, just redeployment. The math on ROI closes in weeks, not quarters.
Insurance has one of the highest rates of manual, repetitive computer work of any industry. It also has some of the clearest ROI on automating it. Coasty is the computer use agent that actually works on the software you already have, scores 82% on the hardest benchmark in the field, and can start processing claims today without a months-long integration project. Try Coasty free at coasty.ai. No credit card required.