Your AMS contract is fixed-fee. Your ticket costs don't have to be.
Coasty works your recurring L1 and L2 backlog the way your agents do, by operating SAP GUI and Fiori on screen. It clears the same twenty issues (stuck IDocs, orders that won't close, master data corrections, how-to questions) to a human-approval gate, so the tickets you already priced into a fixed fee stop eating your margin.
The same twenty tickets, every single month.
Today an agent opens the ticket, signs into SAP GUI, reprocesses the failed IDoc in BD87, checks the blocked order in VA02, corrects the master data field by hand, and writes it all up in the ITSM tool. On a fixed-fee AMS contract every one of those minutes is your cost, not the client's, and the volume never falls because the root causes sit in the client's data and process. Your best people spend the day on work that has no learning curve left.
How Coasty does it
- 01
It reads the ticket, signs in
Coasty picks up the ticket from your ITSM queue, opens SAP GUI or Fiori with the assigned service account, and navigates to the transaction the issue calls for (BD87, VA02, MM02, XD02).
- 02
It works the fix on screen
It reprocesses the stuck IDoc, releases the blocked order, or corrects the master data field exactly as an L2 agent would, capturing a screenshot at every step as evidence.
- 03
It stops at the approval gate
Before any posting or change is committed, Coasty pauses for a human to approve, then closes the ticket with the full screenshot trail attached.
What you get
Do the margin math
Move the sliders to your engagement. The recurring tickets are the same twenty issues every month.
Roughly 1,040 tickets a month resolved by agents to a human-approval gate. On a fixed-fee contract, that cost stops being labor and becomes margin.
Illustrative. Tune to your book.Common questions
See it on your program.
Operate and AMS contract owners. Book 15 minutes and we will run it on a task from your world.