500 cases resolved per day
Coasty works your support queue the way an agent does, by reading the screen. It opens each case, reads the customer's issue and history, then carries out the fix across your CRM, billing tool, and internal admin panels by clicking and typing in the same windows your team uses. It drafts and sends the customer update, closes the ticket, and writes a resolution note, all without any API or connector into those tools. Coasty verifies each step by reading the result back on screen, self-heals when a page layout changes, and pauses for a human to approve anything sensitive like a refund or an account change above your threshold.
How it works
- 01
It reads the case
Coasty opens each ticket in your help desk, reads the customer's message and full history, and identifies the issue type and the account it belongs to, exactly as an agent scanning the queue would.
- 02
The fix is executed across your tools
Coasty clicks and types through your CRM, billing system, and internal admin panels to apply the resolution, whether that is resetting access, correcting an order, issuing a credit, or updating a record. No API into those systems is used.
- 03
Sensitive steps pause for approval
Refunds, account changes, and anything above a threshold you set are held for a human to approve before Coasty proceeds. Routine cases flow straight through while risky actions stay under your control.
- 04
The customer is updated and the case is closed
Coasty drafts the response, sends it, closes the ticket, and writes a resolution note with a link to a step-by-step recording of everything it did, so the case is fully documented and auditable.
What you get
Try it yourself
Work the password-reset and billing-adjustment queue in our help desk. For each ticket, read the issue, apply the fix in the CRM and billing tool, reply to the customer, and close the case with a resolution note. Hold any refund over 100 dollars for my approval before sending.